Frequently Asked Questions

General Questions:

1 What types of products do you sell?

Ans: we provide big variety of products, one stop shop to purchase all your needs from electronics, home appliances, TVs, sound equipment, gaming consoles, gaming accessories, spare parts, video games for all platforms, gift cards, gaming chairs and desks, cooling and heating appliances and much more…

2 Are all products brand new and guaranteed?

Ans: sure, all our products are brand new and guaranteed, we always make sure to serve brand new, original and highest quality products

3 how can I be sure your products are genuine?

Ans: relax, our trust and customer relationship is a priority
Every sale we make must be fulfilled with satisfaction for us and for customers, you can visit our shop located in Beirut, Cornish El Mazraa area.

4 do you provide an invoice with every purchase?

Ans: every purchase made, whatever it is comes with our shop invoice.

5 do your products come with warranty? How long is the warranty?

Ans: most of our products come with warranty starting from 1 year, till 3 years depending on the product.

Shipping and delivery:

1 which areas do you deliver to in Lebanon?

Ans: we deliver all over areas, villages, towns and cities in Lebanon, we make sure to keep our customers relaxed while we handle delivering their products to their doorstep.

2 how long does delivery take?

Ans: delivery takes 1 to 5 business days depending on the area, item and availability of this item in our stock.

3 do you offer same day delivery?

Ans: did you know that we have the fastest delivery service out of most shops? Thanks to our customers feedbacks.
We offer same day delivery service depending on the item, area, and product availability in our stock.

4 what are the delivery charges?

Ans: we have 4 delivery charges
Small items, medium items, large items, and heavy large items.
Delivery charge varies depending on area, item size, and delivery conditions

5 How can I track my order?

Ans: our website offer order tracking feature, starting from confirming order, preparing, delivering till arrival
Or you can give us a call at: 76415996

Payment methods:

1 what payment methods do you accept?

Ans: we accept: cash on delivery, pre-delivery deposit (contact us for deposit), whish money, OMT, Mastercard, Visa.

2 do you offer monthly installments?

Ans: unfortunately, our shop doesn’t offer monthly installments, till further notice.

Exchange and return:

1 can I return or exchange a product if it has any factory defaults? Or if I changed my mind?

Ans: product exchange in case of factory defaults occurred is available, note that most products are under warranty, in case a customer changed his mind about a product and ordered a return, in some cases return if approved, we have to make sure what are the reasons of the return.

Products and services:

1 do you provide installation or maintenance service for all items?

Ans: ofcourse, our services are reliable and fast. We have a professional team to install products, and fix your items. A reminder that most items are under warranty which can make them undergo maintenance in case they are under warranty or the damage is in accordance with the terms of the warranty.

2 do you offer discounts or promotions regularly?

Ans: discounts are offered depending on the items ordered.
We frequently make promotions.

3 how can i choose the right product for my needs? (Refrigerator size, vacuum cleaner power, color, etc..)

Ans: our team is happy to serve you with everything you need
You can give us a call on 76415996 and ask us anything you need, we have professionals that can help you choose the most ideal product for your needs, budget, home conditions and etc…

Account and support:

1 do i need to create an account to place an order?

Ans: creating an account is needed for you to make a purchase
Account includes your full name, address, phone number and e-mail.

2 is your customer service available 24/7?

Ans: our operators are available anytime you need, contact at: 76415996 and we will serve you as soon as possible.

3 how can I contact customer support in case of any problem or a question?

Ans: contact us at: 76415996

Do you deliver/ship to any country other than Lebanon?

Ans: shipping/delivering outside Lebanon happens under certain conditions, payment must be in advance via OMT, Whish money, Mastercard, Visa, commission is added according to the amount paid.

Customer must provide us with the shipping/delivery company that will ship his order to his residence country or contact info of the order reciever.
In case of extra charge added by the shipping/delivery company, customer must charge the amount.

Items are fragile, checked and might be tested (upon request) before delivering.

We are not responsible of any damages occurred by the shipping/delivery company. No refund/exchange in this situation.